Privacy Policy from Tundra Trade Lamps
At Tundra Trade Lamps, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our site, engage with our services, or interact with us. By using our online platform or engaging with our services, you consent to the data practices described in this policy.
Information We Collect
We collect various types of information from and about users of our site and services, including:
- Personal Identification Information: This includes information such as your name, job title, company name, postal address, email address, phone number, and payment information (e.g., credit card details). This information is collected when you register for an account, place an order, subscribe to our newsletter, request a custom lighting fixture design, or otherwise interact with our services.
- Business Information: Details about your company, such as business type, tax identification numbers, and other information relevant to wholesale distribution, import/export logistics, and supply chain management.
- Technical and Usage Data: Information about your device and how you access and use our online platform, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. We collect this data through cookies and similar tracking technologies.
- Communication Information: Records of your correspondence with us, such as inquiries, support requests, and feedback.
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and Managing Services: To fulfill orders for custom lighting fixtures, wholesale products, and manage import/export logistics and supply chain services.
- Communication: To communicate with you about your orders, inquiries, account, and to provide customer support.
- Personalization: To personalize your experience on our online platform and to offer products and services that are relevant to your interests.
- Marketing and Promotions: To send you marketing communications, newsletters, and promotional offers about our products and services that we believe may be of interest to you, in accordance with your communication preferences and applicable laws.
- Improvement of Services: To analyze and improve our services, online platform, and business operations, including developing new features and offerings.
- Legal Compliance and Security: To comply with legal obligations, enforce our terms and conditions, and protect the security and integrity of our online platform and business.
Disclosure of Your Information
We may disclose your information to third parties in the following circumstances:
- Service Providers: To trusted third-party service providers who assist us in operating our business, such as payment processors, shipping companies, IT service providers, and marketing platforms. These providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
- Legal Requirements: When required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- With Your Consent: We may disclose your information to other third parties with your explicit consent.
Data Security
We have implemented appropriate technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, no data transmission over the Internet or electronic storage method can be guaranteed to be 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
Your Rights
Depending on your jurisdiction and in accordance with applicable data protection laws, you may have the following rights regarding your personal information:
- Access: To request access to the personal information we hold about you.
- Rectification: To request that we correct any inaccurate or incomplete personal information.
- Erasure: To request the deletion of your personal information under certain circumstances.
- Restriction of Processing: To request that we restrict the processing of your personal information under certain circumstances.
- Data Portability: To request a copy of your personal information in a structured, commonly used, and machine-readable format.
- Object to Processing: To object to our processing of your personal information under certain circumstances.
- Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable data protection laws.
International Data Transfers
As an international company involved in import/export logistics and supply chain management, your information may be stored and processed in any country where we have facilities or where we engage service providers. By using our online platform or engaging with our services, you understand that your information may be transferred to countries outside of your country of residence, which may have different data protection laws than your country. We will take appropriate measures to ensure that your personal information receives an adequate level of protection wherever it is processed and in accordance with applicable data protection laws.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, your personal information, or our data practices, please contact us:
Tundra Trade Lamps
871 Bayview Avenue, Suite 300
Toronto, Ontario, M4G 3Z8, Canada
This Privacy Policy was last updated on October 26, 2023.